Frequently Asked Questions

We are here to answer all your questions. Use the instant chat bubble at the bottom right corner of your screen if you don't see yours.

Do I need any special equipment or software to take the lessons?

All you need is a computer or a mobile device that allows web browsing, with a reasonable stable and fast internet connection. Your viewing experience will be optimal on your desktop, laptop or tablet. Headphones are recommended to optimize your listening experience. We use virtual whiteboard which works on any operation system and device. You will be able to access it by clicking on a link that will be send to you.

What is MusicTutorOnline (MTO)?

MTO is an online music school. We provide quality music lessons through video conferencing with multiple camera angle view and supporting software and materials like, "virtual whiteboard" &  "virtual classroom" where homework assignments and lesson dates are posted and files are shared and stored. We offer a wide variety of tutoring support, for instance for students in IBDP, IGCSE & A-Level music programs, music theory & analysis tutoring and courses, graded music exam support for all brass instruments and piano, and we offer piano lessons for all levels. We provide high quality music education and all our teachers have degrees from recognized music colleges or conservatories of music and a rich background in teaching. 

What are the benefits of learning online?

If learning online is new to you, you will discover how amazing it is. It is the future of learning. Online music lessons allow you to learn on your schedule, in the comfort of your own environment, and at your own pace. You can have access to a highly qualified and experienced music teacher. You can record your lessons and all materials will be stored for you in your personal virtual classroom for later review. 

How do I sign up for the Free Trial?

You simply go to our Request Free Trial page and fill out the form. Please make sure you fill it out completely. We will match you with the right teacher and get back to you with available dates and times for you to choose from. 

Can I change my membership or cancel my lessons?

You can always upgrade or downgrade your membership. You can cancel lessons with a minimum of 24 hours notice by e-mailing us at

To familiarize yourself with all policies regarding these matters please read our "terms of use" on our website.

What types of payment do you accept?

We accept:

  • Mastercard

  • American Express

  • Visa

  • Discover

  • UnionPay

  • JCB

  • Diners

  • Maestro

  • iDeal

  • Alipay

We don't save any of your credit card details in our system. All prices shown on the website are inclusive of applicable taxes and VAT. No extra fees are collected.

What is the minimum number of lessons I can have?

It doesn't matter whether you need just one lesson or you want to study for a long period of time.

What ages do you teach and what skill levels?

We teach students from age 10 and up. All skill levels, from absolute beginning to advanced levels.

What happens after I contacted Music Tutor Online?

We will e-mail you back within 24 hours and we can find a suitable time to have a chat and your free trial lesson. We will answer any questions you may have and we can discuss what you want to learn and what level you are at now.

How do I pay for lessons?

For all our services we will email you an invoice. You can click on the link in the invoice and you will be directed to our online payment system. Our payment system accepts MasterCard, American Express, Visa, Discover, UnionPay, JCB, Diners, Maestro, iDeal, Alipay.

Do you have a question you don't see here?

We are happy to answer any question you may have. Please chat with us by clicking on the chat bubble on our site. You can also e-mail us at or fill out the contact form. We will get back to you within 24 hours.